ServiceNow is a cloud-based SaaS platform for enterprise workflow management and IT service delivery.
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Limited evidence. Published with 2 independent parties, below our full-confidence threshold of 3. Every source cited on this page passed the same quality checks as any other score: all live, none from data aggregators. There is simply less of it.
ServiceNow has cut Scope 1&2 emissions 80% since 2019, exceeding its SBTi target, and maintains 100% renewable electricity. However, total Scope 3 emissions are rising in absolute terms, driven by supply chain growth. The company relies on offsets for its carbon-neutral cloud claim and lacks absolute Scope 3 reduction targets.
ServiceNow, Inc. scores 59/100 (Making progress) on SINK's independent climate assessment, scored from public data only. Fees pay for the review, never the result. Last verified October 2026.
That places ServiceNow, Inc. joint 16th of 858 companies scored, and 7th of 78 in SaaS / Digital Services.
Where ServiceNow, Inc. sits among saas / digital services peers.
Among the 78 major saas / digital services brands we've scored, ServiceNow, Inc. sits 7th of 78.
Its three lowest-scoring questions, and what the evidence didn't show.
Scope 3 target is intensity-based (per unit value added), not absolute.
SaaS business model means low direct nature footprint: office premises and contracted data centres only.
No formal circular economy targets or supplier materials requirements found in public disclosure.
A score changes when the evidence does. We use new published evidence at the next rescore. Evidence that isn't public can count through an evidence review.
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Get in touch →Strongest on Carbon Footprint — Operations and Controversies & Red Flags (8/10, 8/10). Weakest on Emissions Trajectory and Nature & Biodiversity Impact (4/10, 4/10).
The 3 companies in the sector scoring nearest above ServiceNow, Inc..
Winnow is a food-waste-reduction SaaS company with genuine product-level impact: 28,000 tonnes of food waste prevented annually across 3,500+ client sites.
See the breakdown →Rightmove has built a clean environmental record with SBTi-validated net-zero targets and comprehensive Scope 1, 2, and 3 emissions reporting.
See the breakdown →Ecologi is a B Corp-certified climate SaaS platform with a genuine reforestation business and transparent emissions reporting, but faces material credibility damage from selling carbon credits later found to lack integrity.
See the breakdown →ServiceNow, Inc.'s score has moved from 42 to 59 across 2 recorded reviews, up 17 points.
Initial public score 59 (publish-draft)
Initial score 42 (score-company publish)
The formula and all 10 sources.
Same ten questions for every company. No private weighting.
SINK = (0.3 × Base + 0.7 × Performance) × Scale10 sources used in this assessment. All publicly available. Each row shows which of the ten questions it informed.
“Scope 1 – Direct Emissions: 2,485 metric tons CO2 equivalent; Scope 2 – Indirect Emissions (Market-Based): 901”
“In 2019, ServiceNow's baseline total greenhouse gas (GHG) emissions amounted to 228,228 tonnes of carbon dioxide equivalent”
“climate commitments, governance, strategies and climate-related risks and opportunities are included in our annual corporate sustainability report and climate transition plan”
“To reduce absolute Scope 1 and 2 GHG emissions 70% by 2026 from a 2019 base year”
“Carbon-neutral cloud • Climate action strategy Waste 40 Water 41”
“Our voluntary Global Impact Report references the Global Reporting Initiative, Sustainability Accounting Standards Board Software ('SASB') and IT Services standards, the Task Force on Climate-related Financial Disclosure ('TCFD')”
“we invited our top 100 suppliers to respond to the CDP Supply Chain survey”
“total tonnes of carbon emissions retired against these offsets amount to 54% of our Scope 1, Scope 2, and Scope 3 emissions in 2025”
“Science Based Targets initiative Validated; Net Zero 2030”
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ServiceNow is a cloud-based SaaS platform for enterprise workflow management and IT service delivery. Headquartered in Santa Clara, California, it serves large organisations globally with digital transformation software. The company competes in the enterprise software sector alongside Salesforce, SAP and Microsoft.
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