Trustpilot sustainability score: 54/100
Better than 81% of SaaS / Digital Services
Leading practice starts at 60. The highest score on SINK is 71.
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Trustpilot is a London-listed online review platform, selling subscription plans to businesses that collect and display customer reviews. It reported $261.1 million of revenue for 2025, with about 1,074 employees.
Founded 2021Head office London, United KingdomStaff ~1,074 (2025)Revenue $261.1 million revenue (FY ended 31 Dec 2025; $261,050 thousand)Website ↗
Trustpilot reports Scope 1, 2 and 3 emissions and has SBTi-validated near-term targets, but its total emissions rose each year, from 7,076 tCO2e in 2023 to 7,361 tCO2e in 2025, as Scope 3 grew. Its Scope 3 target is intensity-based, supplier engagement has only just begun, and it publishes no water or nature data and no assurance.
Trustpilot scores 54/100 (Making progress) on SINK's independent climate assessment, scored from public data only. Scores are free. Nobody can pay to change a score, speed it up or hide it. Last verified November 2026.
That places Trustpilot joint 81st of 1,118 companies scored, and joint 13th of 73 in SaaS / Digital Services.
What is Trustpilot doing well, and where does it fall short?
Strongest on Controversies & Red Flags and Targets & Commitments (8/10, 7/10). Weakest on Emissions Trajectory and Water Impact (2/10, 2/10).
Where Trustpilot lost points
For each question that lost points, the evidence our public rubric looks for that we didn't find.
What would raise this score
- Whether its emissions are fallingShow its emissions are falling.
- Its effect on waterMonitor its water use and take measures to reduce it.
- Its effect on natureAssess its effect on nature and publish a basic environmental policy.
Every question that lost points
- Emissions from its own operations6/10Its own emissions aren't independently verified or tracked over several years.
- Emissions from its supply chain6/10No full value-chain map or supplier engagement programme.
- Whether its emissions are falling2/10No evidence its emissions are falling.
- How clean its energy is4/10Less than half its energy shown to be renewable, or no transition plan.
- Its effect on nature3/10No assessment of its effect on nature, and no basic environmental policy.
- How it uses materials and handles waste3/10No active waste reduction, reuse or repair shown.
- Its effect on water2/10No monitoring of water use, or no measures to reduce it.
- Its climate targets7/10No validated long-term net zero target.
- How openly it reports6/10No annual impact report, or no pay linked to climate targets.
A score changes when the evidence does. We use new published evidence at the next rescore. Anyone can send us new evidence, free. How to send it.
How is Trustpilot's SINK score calculated?
Same ten questions for every company. No private weighting.
SINK = (0.3 × Base + 0.7 × Performance) × ScaleWhat evidence is Trustpilot's score based on?
8 sources used in this assessment. All publicly available. Each row shows which of the ten questions it informed.
50% of them were published by Trustpilot itself; the rest come from independent sources.
“Scope 1 and 2 emissions decreased by 32%”
“3.11 – Use of end product was removed”
“Task Force on Climate-related Financial”
“The Italian Competition Authority has imposed a 4 million euro fine on Trustpilot Group Plc, Trustpilot A/S and Trustpilot S.r.l.”
“for failing to adequately verify the authenticity of reviews and for misleading consumers”
“Italy’s competition authority has fined Trustpilot €4 million”
“the Competition Authority (AGCM) found that Trustpilot Group had engaged in unfair commercial practices in violation of the Consumer Code”
If you believe a source has been misread or a newer version exists, submit a challenge.
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How does Trustpilot compare with other saas / digital services companies?
Where Trustpilot sits among saas / digital services peers.
Among the 73 major saas / digital services brands we've scored, Trustpilot is tied =13th of 73, with 2 others.
Who scores higher in SaaS / Digital Services?
The 3 companies in the sector scoring nearest above Trustpilot.
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See the breakdown →Library of Things has negligible operational emissions and structurally reduces consumption through product sharing.
See the breakdown →Which companies moved this week, and why.
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