Food Service / Restaurants

Itsu sustainability score: 28/100

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About Itsu

Itsu is a UK-based casual dining chain and grocery brand specializing in Asian-inspired food, operating 80+ restaurants across the UK, France, and Netherlands. Founded in 1976, the company generates £176M annual revenue and employs 1,200+ staff.

More about Itsu

It operates both quick-service restaurants and a grocery manufacturing and distribution operation sourcing ingredients globally.

Head office GBStaff ~1,200Revenue ~£176MWebsite ↗

Our verdict

Itsu publishes zero emissions data despite operating 80+ restaurants and a grocery manufacturing business. No climate targets, no renewable energy strategy, no supply chain assessment. The company discloses only packaging initiatives while growing revenue 9% year-on-year—expansion without accountability. Weak governance and transparency across all material environmental issues.

Itsu scores 28/100 (Significant gaps) on SINK's independent climate assessment, scored from public data only. Scores are free. Companies can never pay for anything about their own score. Last verified May 2026.

That places Itsu joint 731st of 934 companies scored, and joint 34th of 51 in Food Service / Restaurants.

The ten questions

What is Itsu doing well, and where does it fall short?

Strongest on Controversies & Red Flags and Resource Use & Waste (8/10, 4/10). Weakest on Carbon Footprint: Operations and Carbon Footprint: Supply Chain (1/10, 1/10).

What's missing

Where Itsu lost points

For each question that lost points, the evidence our public rubric looks for that we didn't find.

  • Emissions from its own operations1/10No emissions figures for its own operations, not even an estimate from energy bills.
  • Emissions from its supply chain1/10No assessment of where its supply-chain emissions come from.
  • Whether its emissions are falling1/10No evidence its emissions are falling, not even from energy bills or mileage.
  • How clean its energy is1/10No renewable energy tariff or major efficiency investment shown.
  • Its effect on nature1/10No evidence it knows its main risks to nature.
  • How it uses materials and handles waste4/10No measurable waste or recycling targets reported publicly.
  • Its effect on water2/10No monitoring of water use, or no measures to reduce it.
  • Its climate targets1/10No emissions reduction targets.
  • How openly it reports1/10No sustainability information published.

A score changes when the evidence does. We use new published evidence at the next rescore. Anyone can send us new evidence, free. How to send it.

The calculation

How is Itsu's SINK score calculated?

Same ten questions for every company. No private weighting.

SINK = (0.3 × Base + 0.7 × Performance) × Scale
Industry base impact
Food Service / Restaurants sector ceiling.
45 / 100
Performance score
Sum of the ten questions, each scored 0 to 10.
21 / 100
Raw score
Weighted average before scale penalty.
(0.3 × 45) + (0.7 × 21) = 28.2
Scale penalty
Multiplier based on total emissions. Bigger polluters lose more.
× 1
Final score
Rounded. Significant gaps.
28 / 100
Where the evidence comes from

What evidence is Itsu's score based on?

8 sources used in this assessment. All publicly available. Each row shows which of the ten questions it informed.

38% of them were published by Itsu itself; the rest come from independent sources.

Scored on 5 April 2026 under an earlier version of our method. We're re-checking it under the current method.

[1]Self-reported
Itsu Sustainability & Sourcing — Sustainability Milestones
Ongoing
Q1Q2Q8Q9
View →
[2]Public record
Companies House — Itsu Company Information
Ongoing
Q1
View →
[3]Public record
The Grocer — Itsu Grocery Credits NPD for 20% Leap in Turnover
2024
Q3
View →
[4]Public record
Food Service Equipment Journal — Chain Champions 2025: Itsu Aims to Impress Beyond the High Street
2025Archived copy from 2025-10-09: the original link no longer opens for us.
Q3
View →
[5]Self-reported
Itsu Blog — Spoon for Life
Ongoing
Q5Q6
View →
[6]Independent source
Comply Direct — Why Comply Direct: Our Great Member Feedback — Itsu
UnknownArchived copy from 2023-03-25: the original link no longer opens for us.
Q6
View →
[7]Independent source
Greiner-GPI — Customer Success Stories: Itsu Swaps to More Sustainable Packaging for Its Instant Noodles
Unknown
Q6
View →
[8]Self-reported
Itsu Contact Us
Ongoing
Q9
View →

If you believe a source has been misread or a newer version exists, submit a challenge.

For Itsu

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    Itsu: SINK sustainability score 28/100.

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Itsu in context

How does Itsu compare with other food service / restaurants companies?

Where Itsu sits among food service / restaurants peers.

Among the 51 major food service / restaurants brands we've scored, Itsu is tied =34th of 51, with 3 others.

=34/51
Itsu's rank
34
Industry average
19
Industry low
51
Industry high
See all 51 in Food Service / Restaurants →
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